{"id":8682,"date":"2026-05-26T21:06:58","date_gmt":"2026-05-26T21:06:58","guid":{"rendered":"https:\/\/stillwaterstudio.net\/?page_id=8682"},"modified":"2026-05-26T21:15:11","modified_gmt":"2026-05-26T21:15:11","slug":"nintendo-repair-center","status":"publish","type":"page","link":"https:\/\/stillwaterstudio.net\/?page_id=8682","title":{"rendered":"Nintendo Repair Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8682\" class=\"elementor elementor-8682\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ebb1bfd elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ebb1bfd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d9eb87\" data-id=\"8d9eb87\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-556b44d hfe-nav-menu__align-left hfe-submenu-icon-arrow hfe-submenu-animation-none hfe-link-redirect-child hfe-nav-menu__breakpoint-tablet elementor-widget elementor-widget-navigation-menu\" data-id=\"556b44d\" data-element_type=\"widget\" data-e-type=\"widget\" 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data-widget_type=\"navigation-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"hfe-nav-menu hfe-layout-horizontal hfe-nav-menu-layout horizontal hfe-pointer__none\" data-layout=\"horizontal\">\n\t\t\t\t<div role=\"button\" class=\"hfe-nav-menu__toggle elementor-clickable\" tabindex=\"0\" aria-label=\"Menu Toggle\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Menu<\/span>\n\t\t\t\t\t<div class=\"hfe-nav-menu-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\"  class=\"fas fa-align-justify\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<nav class=\"hfe-nav-menu__layout-horizontal hfe-nav-menu__submenu-arrow\" data-toggle-icon=\"&lt;i aria-hidden=&quot;true&quot; tabindex=&quot;0&quot; class=&quot;fas fa-align-justify&quot;&gt;&lt;\/i&gt;\" data-close-icon=\"&lt;i aria-hidden=&quot;true&quot; tabindex=&quot;0&quot; class=&quot;far fa-window-close&quot;&gt;&lt;\/i&gt;\" data-full-width=\"yes\">\n\t\t\t\t\t<ul id=\"menu-1-556b44d\" class=\"hfe-nav-menu\"><li id=\"menu-item-8733\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent hfe-creative-menu\"><a href=\"https:\/\/stillwaterstudio.net\/?page_id=8728\" class = \"hfe-menu-item\">My Bio<\/a><\/li>\n<li id=\"menu-item-8718\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent hfe-creative-menu\"><a href=\"https:\/\/stillwaterstudio.net\/?page_id=8696\" class = \"hfe-menu-item\">Web Experiences<\/a><\/li>\n<li id=\"menu-item-8689\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent hfe-creative-menu\"><a href=\"https:\/\/stillwaterstudio.net\/?page_id=8682\" class = \"hfe-menu-item\">Nintendo Repair Center<\/a><\/li>\n<li id=\"menu-item-8673\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent hfe-creative-menu\"><a href=\"https:\/\/stillwaterstudio.net\/?page_id=8662\" class = \"hfe-menu-item\">Connected Service Experience<\/a><\/li>\n<\/ul> \n\t\t\t\t<\/nav>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-daa23ff elementor-section-height-min-height elementor-section-items-top elementor-section-content-top elementor-section-boxed elementor-section-height-default\" data-id=\"daa23ff\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:8253,&quot;url&quot;:&quot;https:\\\/\\\/stillwaterstudio.net\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/header-nintendo.png&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a26df80\" data-id=\"a26df80\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc2fe90 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc2fe90\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-81d76d4\" data-id=\"81d76d4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da862d9 elementor-widget elementor-widget-heading\" data-id=\"da862d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nintendo Repair Center<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10d202a elementor-widget elementor-widget-text-editor\" data-id=\"10d202a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Transformed an out-of-the-box repair system into a fully branded, seamless experience\u2014bridging UX design and front-end implementation under heavy system constraints.<br \/><strong data-start=\"664\" data-end=\"673\">Role:<\/strong> Product Designer (UX + Front-End)<br data-start=\"707\" data-end=\"710\" \/><strong data-start=\"710\" data-end=\"723\">Platform:<\/strong> Web Responsive<br data-start=\"738\" data-end=\"741\" \/><strong data-start=\"741\" data-end=\"753\">Company:<\/strong> Mize \/ Syncron<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-881ce51 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"881ce51\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e494050\" data-id=\"e494050\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-808c304 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget-divider--separator-type-pattern elementor-widget-divider--no-spacing elementor-widget elementor-widget-divider\" data-id=\"808c304\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;xMidYMid meet&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 126 26&#039; fill=&#039;black&#039; stroke=&#039;none&#039;%3E%3Cpath d=&#039;M3,10.2c2.6,0,2.6,2,2.6,3.2S4.4,16.5,3,16.5s-3-1.4-3-3.2S0.4,10.2,3,10.2z M18.8,10.2c1.7,0,3.2,1.4,3.2,3.2s-1.4,3.2-3.2,3.2c-1.7,0-3.2-1.4-3.2-3.2S17,10.2,18.8,10.2z M34.6,10.2c1.5,0,2.6,1.4,2.6,3.2s-0.5,3.2-1.9,3.2c-1.5,0-3.4-1.4-3.4-3.2S33.1,10.2,34.6,10.2z M50.5,10.2c1.7,0,3.2,1.4,3.2,3.2s-1.4,3.2-3.2,3.2c-1.7,0-3.3-0.9-3.3-2.6S48.7,10.2,50.5,10.2z M66.2,10.2c1.5,0,3.4,1.4,3.4,3.2s-1.9,3.2-3.4,3.2c-1.5,0-2.6-0.4-2.6-2.1S64.8,10.2,66.2,10.2z M82.2,10.2c1.7,0.8,2.6,1.4,2.6,3.2s-0.1,3.2-1.6,3.2c-1.5,0-3.7-1.4-3.7-3.2S80.5,9.4,82.2,10.2zM98.6,10.2c1.5,0,2.6,0.4,2.6,2.1s-1.2,4.2-2.6,4.2c-1.5,0-3.7-0.4-3.7-2.1S97.1,10.2,98.6,10.2z M113.4,10.2c1.2,0,2.2,0.9,2.2,3.2s-0.1,3.2-1.3,3.2s-3.1-1.4-3.1-3.2S112.2,10.2,113.4,10.2z&#039;\/%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tOverview 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class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-32f2de9\" data-id=\"32f2de9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-564cd1b elementor-widget elementor-widget-heading\" data-id=\"564cd1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">My Role\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4b4f4c elementor-widget elementor-widget-text-editor\" data-id=\"c4b4f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-section-id=\"150b1iw\" data-start=\"1804\" data-end=\"1843\">Redesigned <strong data-start=\"1817\" data-end=\"1843\">end-to-end repair flow<\/strong><\/li><li data-section-id=\"1h0dy8c\" data-start=\"1844\" data-end=\"1888\">Built <strong data-start=\"1852\" data-end=\"1888\">high-fidelity branded prototypes<\/strong><\/li><li data-section-id=\"1v89bdf\" data-start=\"1889\" data-end=\"1941\">Implemented <strong data-start=\"1903\" data-end=\"1941\">custom CSS in a restrictive system<\/strong><\/li><li data-section-id=\"8qvjk9\" data-start=\"1942\" data-end=\"1990\">Conducted <strong data-start=\"1954\" data-end=\"1990\">accessibility audits (WAVE, Axe)<\/strong><\/li><li data-section-id=\"rs6ldx\" data-start=\"1991\" data-end=\"2043\">Collaborated across product, UX, and engineering<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f1056d0\" data-id=\"f1056d0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77f9c9b elementor-widget elementor-widget-heading\" data-id=\"77f9c9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Goal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a94f05b elementor-widget elementor-widget-text-editor\" data-id=\"a94f05b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDesign a <strong data-start=\"1510\" data-end=\"1549\">seamless, branded repair experience<\/strong> that:\n\n<ul data-start=\"1556\" data-end=\"1745\">\n \t<li data-section-id=\"1256pfj\" data-start=\"1556\" data-end=\"1600\">Matches Nintendo\u2019s support site visually<\/li>\n \t<li data-section-id=\"1qbjp5u\" data-start=\"1601\" data-end=\"1662\">Maintains consistency across <strong data-start=\"1632\" data-end=\"1660\">customer + agent portals<\/strong><\/li>\n \t<li data-section-id=\"un7zjk\" data-start=\"1663\" data-end=\"1711\">Works within a <strong data-start=\"1680\" data-end=\"1709\">highly constrained system<\/strong><\/li>\n \t<li data-section-id=\"fk7ps4\" data-start=\"1712\" data-end=\"1745\">Meets accessibility standards<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d0931b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6d0931b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5f0fdd0\" data-id=\"5f0fdd0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34df0e7 elementor-widget elementor-widget-heading\" data-id=\"34df0e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Problem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fab8f0 elementor-widget elementor-widget-text-editor\" data-id=\"5fab8f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Netendo, a high-profile enterprise client, required a fully customized repair application that visually matched their consumer-facing website. The existing system delivered a generic, out-of-the-box interface, creating a disconnected user experience and breaking brand continuity.<\/p><p>The challenge was to bridge the gap between the front-end design system and a rigid back-end application framework\u2014ensuring visual and interaction consistency without compromising system functionality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2526b1f\" data-id=\"2526b1f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ec40fb elementor-widget elementor-widget-heading\" data-id=\"9ec40fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key Challenges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9f7728 elementor-widget elementor-widget-text-editor\" data-id=\"b9f7728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"padding: 0px;\"><strong>A. System Constraints<\/strong><\/span>\n<ul>\n \t<li>Platform not built for full customization<\/li>\n \t<li>Styles frequently overridden<\/li>\n<\/ul>\n<strong>B. No Documentation<\/strong>\n<ul>\n \t<li>No guidance for modifying system CSS<\/li>\n \t<li>Required reverse-engineering<\/li>\n \t<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<strong>C. Cross-Portal Dependencies<\/strong>\n<ul>\n \t<li>Changes in one portal impacted another<\/li>\n \t<li>High risk of regression<\/li>\n \t<li style=\"list-style-type: none;\">\n<ul>\n \t<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b8f288 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2b8f288\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c632138\" data-id=\"c632138\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c5f7b7 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget-divider--separator-type-pattern elementor-widget-divider--no-spacing elementor-widget elementor-widget-divider\" data-id=\"5c5f7b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;xMidYMid meet&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 126 26&#039; fill=&#039;black&#039; stroke=&#039;none&#039;%3E%3Cpath d=&#039;M3,10.2c2.6,0,2.6,2,2.6,3.2S4.4,16.5,3,16.5s-3-1.4-3-3.2S0.4,10.2,3,10.2z M18.8,10.2c1.7,0,3.2,1.4,3.2,3.2s-1.4,3.2-3.2,3.2c-1.7,0-3.2-1.4-3.2-3.2S17,10.2,18.8,10.2z M34.6,10.2c1.5,0,2.6,1.4,2.6,3.2s-0.5,3.2-1.9,3.2c-1.5,0-3.4-1.4-3.4-3.2S33.1,10.2,34.6,10.2z M50.5,10.2c1.7,0,3.2,1.4,3.2,3.2s-1.4,3.2-3.2,3.2c-1.7,0-3.3-0.9-3.3-2.6S48.7,10.2,50.5,10.2z M66.2,10.2c1.5,0,3.4,1.4,3.4,3.2s-1.9,3.2-3.4,3.2c-1.5,0-2.6-0.4-2.6-2.1S64.8,10.2,66.2,10.2z M82.2,10.2c1.7,0.8,2.6,1.4,2.6,3.2s-0.1,3.2-1.6,3.2c-1.5,0-3.7-1.4-3.7-3.2S80.5,9.4,82.2,10.2zM98.6,10.2c1.5,0,2.6,0.4,2.6,2.1s-1.2,4.2-2.6,4.2c-1.5,0-3.7-0.4-3.7-2.1S97.1,10.2,98.6,10.2z M113.4,10.2c1.2,0,2.2,0.9,2.2,3.2s-0.1,3.2-1.3,3.2s-3.1-1.4-3.1-3.2S112.2,10.2,113.4,10.2z&#039;\/%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tMy Approach\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-95cb55b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"95cb55b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;opacity-fan&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 19.6\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 18.8 141.8 4.1 283.5 18.8 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 12.6 141.8 4 283.5 12.6 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 6.4 141.8 4 283.5 6.4 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M0 0L0 1.2 141.8 4 283.5 1.2 283.5 0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c90f8c9\" data-id=\"c90f8c9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f527d38 elementor-widget elementor-widget-heading\" data-id=\"f527d38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A. Redefined the Customer Portal User Flow<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69bade7 elementor-widget elementor-widget-text-editor\" data-id=\"69bade7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"color: #6ec1e4;\">Analyzed existing repair + submission flows\n<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-484ab19 elementor-widget elementor-widget-text-editor\" data-id=\"484ab19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To define the new user flow, I analyzed the existing &#8220;Repair Center&#8221; user flow and the online form submission flow to understand their processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dbf081 elementor-widget elementor-widget-text-editor\" data-id=\"5dbf081\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"color: #6ec1e4;\">Simplified and restructured the new journey<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8188753 elementor-widget elementor-widget-text-editor\" data-id=\"8188753\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>After reviewing the existing flow and business requirements, I have redefined the user flow for the &#8220;Repair Center&#8221; and the form submission process.<\/p><p data-start=\"2568\" data-end=\"2617\"><strong>Result:<\/strong> clearer, more predictable experience<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-811b2c8\" data-id=\"811b2c8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c41b444 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"c41b444\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-28ad7df\" data-id=\"28ad7df\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02f40fc gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"02f40fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-8682 gallery-columns-2 gallery-size-medium'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"02f40fc\" data-elementor-lightbox-title=\"repair_flow_chart-v2\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODI2MiwidXJsIjoiaHR0cHM6XC9cL3N0aWxsd2F0ZXJzdHVkaW8ubmV0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wM1wvcmVwYWlyX2Zsb3dfY2hhcnQtdjIucG5nIiwic2xpZGVzaG93IjoiMDJmNDBmYyJ9\" href='https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v2.png'><img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"180\" src=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v2-300x180.png\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-1-8262\" srcset=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v2-300x180.png 300w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v2-1024x614.png 1024w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v2-768x460.png 768w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v2-1536x920.png 1536w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v2.png 2036w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-8262'>\n\t\t\t\texisting repair + submission flows\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"02f40fc\" data-elementor-lightbox-title=\"repair_flow_chart-v3\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODI2MywidXJsIjoiaHR0cHM6XC9cL3N0aWxsd2F0ZXJzdHVkaW8ubmV0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wM1wvcmVwYWlyX2Zsb3dfY2hhcnQtdjMucG5nIiwic2xpZGVzaG93IjoiMDJmNDBmYyJ9\" href='https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v3.png'><img decoding=\"async\" width=\"300\" height=\"292\" src=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v3-300x292.png\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-1-8263\" srcset=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v3-300x292.png 300w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v3-1024x997.png 1024w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v3-768x748.png 768w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v3-1536x1496.png 1536w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/repair_flow_chart-v3-2048x1995.png 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-8263'>\n\t\t\t\tThe new repair system journey map\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e60f161 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e60f161\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;opacity-fan&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 19.6\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 18.8 141.8 4.1 283.5 18.8 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 12.6 141.8 4 283.5 12.6 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 6.4 141.8 4 283.5 6.4 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M0 0L0 1.2 141.8 4 283.5 1.2 283.5 0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2461799\" data-id=\"2461799\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-baaa04f elementor-widget elementor-widget-heading\" data-id=\"baaa04f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">B. Recreated Nintendo\u2019s Design System<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac40539 elementor-widget elementor-widget-text-editor\" data-id=\"ac40539\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-section-id=\"wvq05s\" data-start=\"2712\" data-end=\"2764\">Matched layout, typography, spacing, interaction<\/li><li data-section-id=\"b5hmne\" data-start=\"2765\" data-end=\"2817\">Embedded Repair Center within existing ecosystem<\/li><\/ul><p><strong>Result:<\/strong> seamless transition experience<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d9c64e9\" data-id=\"d9c64e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3521623 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3521623\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2edfaf5\" data-id=\"2edfaf5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d7ed87 gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"3d7ed87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-2' class='gallery galleryid-8682 gallery-columns-2 gallery-size-medium'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"3d7ed87\" data-elementor-lightbox-title=\"serial_number\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODI2NCwidXJsIjoiaHR0cHM6XC9cL3N0aWxsd2F0ZXJzdHVkaW8ubmV0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wM1wvc2VyaWFsX251bWJlci5wbmciLCJzbGlkZXNob3ciOiIzZDdlZDg3In0%3D\" href='https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/serial_number.png'><img decoding=\"async\" width=\"291\" height=\"300\" src=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/serial_number-291x300.png\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-2-8264\" srcset=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/serial_number-291x300.png 291w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/serial_number-994x1024.png 994w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/serial_number-768x791.png 768w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/serial_number.png 1446w\" sizes=\"(max-width: 291px) 100vw, 291px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-2-8264'>\n\t\t\t\tMatching the repair center style\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-187d55b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"187d55b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;opacity-fan&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 19.6\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 18.8 141.8 4.1 283.5 18.8 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 12.6 141.8 4 283.5 12.6 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 6.4 141.8 4 283.5 6.4 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M0 0L0 1.2 141.8 4 283.5 1.2 283.5 0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4a98747\" data-id=\"4a98747\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a913dae elementor-widget elementor-widget-heading\" data-id=\"a913dae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">C. Engineered CSS Workarounds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba11a82 elementor-widget elementor-widget-text-editor\" data-id=\"ba11a82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Stable UI across portals<\/li>\n \t<li>Reduced regressions<\/li>\n<\/ul>\n<strong >Result:<\/strong>\n<ul>\n \t<li>Stable UI across portals<\/li>\n \t<li>Reduced regressions<\/li>\n<\/ul>\n<a href=\"https:\/\/service-center.nintendo.com\/cc\/soConsumer.html?lang=en&amp;sys=SWTCH&amp;type=JOY-CON\" target=\"_blank\" rel=\"noopener\">Nintendo Repair Service example<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8414a52\" data-id=\"8414a52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-332a7d2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"332a7d2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f34ac27\" data-id=\"f34ac27\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-67febaa gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"67febaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-3' class='gallery galleryid-8682 gallery-columns-2 gallery-size-medium'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"67febaa\" data-elementor-lightbox-title=\"ui_components\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODI3NCwidXJsIjoiaHR0cHM6XC9cL3N0aWxsd2F0ZXJzdHVkaW8ubmV0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wM1wvdWlfY29tcG9uZW50cy5wbmciLCJzbGlkZXNob3ciOiI2N2ZlYmFhIn0%3D\" href='https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/ui_components.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"289\" src=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/ui_components-300x289.png\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-3-8274\" srcset=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/ui_components-300x289.png 300w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/ui_components-1024x985.png 1024w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/ui_components-768x739.png 768w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/ui_components-1536x1478.png 1536w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/ui_components-2048x1970.png 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-3-8274'>\n\t\t\t\tCustomer Portal UI Standard\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"67febaa\" data-elementor-lightbox-title=\"agent\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODI3NSwidXJsIjoiaHR0cHM6XC9cL3N0aWxsd2F0ZXJzdHVkaW8ubmV0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wM1wvYWdlbnQucG5nIiwic2xpZGVzaG93IjoiNjdmZWJhYSJ9\" href='https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/agent.png'><img loading=\"lazy\" decoding=\"async\" width=\"209\" height=\"300\" src=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/agent-209x300.png\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-3-8275\" srcset=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/agent-209x300.png 209w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/agent-713x1024.png 713w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/agent-768x1103.png 768w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/agent.png 772w\" sizes=\"(max-width: 209px) 100vw, 209px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-3-8275'>\n\t\t\t\tAgent Portal UI Standard\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b32396 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0b32396\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;opacity-fan&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 19.6\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 18.8 141.8 4.1 283.5 18.8 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 12.6 141.8 4 283.5 12.6 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 6.4 141.8 4 283.5 6.4 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M0 0L0 1.2 141.8 4 283.5 1.2 283.5 0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-932e784\" data-id=\"932e784\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a0b792 elementor-widget elementor-widget-heading\" data-id=\"1a0b792\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D. Designed for Edge Cases (Joy-Con Flow)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68986dc elementor-widget elementor-widget-text-editor\" data-id=\"68986dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"list-style-type: none;\"><ul><li data-section-id=\"1tb9lrp\" data-start=\"3270\" data-end=\"3320\">Designed separate flows for Joy-Con variations<\/li><li data-section-id=\"a54330\" data-start=\"3321\" data-end=\"3364\">Maintained consistency across scenarios<\/li><\/ul><\/li><li data-section-id=\"nijtq1\" data-start=\"3493\" data-end=\"3520\">\u00a0<\/li><\/ul><p><strong>Result:<br \/><\/strong>Reduced confusion in complex repair cases<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-05d89c7\" data-id=\"05d89c7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7315e4a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7315e4a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-bce89a9\" data-id=\"bce89a9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a42861a gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"a42861a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-4' class='gallery galleryid-8682 gallery-columns-2 gallery-size-medium'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"a42861a\" data-elementor-lightbox-title=\"joy-con_repair_form-default\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODY4NSwidXJsIjoiaHR0cHM6XC9cL3N0aWxsd2F0ZXJzdHVkaW8ubmV0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI2XC8wNVwvam95LWNvbl9yZXBhaXJfZm9ybS1kZWZhdWx0LnBuZyIsInNsaWRlc2hvdyI6ImE0Mjg2MWEifQ%3D%3D\" href='https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2026\/05\/joy-con_repair_form-default.png'><img loading=\"lazy\" decoding=\"async\" width=\"175\" height=\"300\" src=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2026\/05\/joy-con_repair_form-default-175x300.png\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-4-8685\" srcset=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2026\/05\/joy-con_repair_form-default-175x300.png 175w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2026\/05\/joy-con_repair_form-default-597x1024.png 597w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2026\/05\/joy-con_repair_form-default-768x1317.png 768w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2026\/05\/joy-con_repair_form-default-896x1536.png 896w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2026\/05\/joy-con_repair_form-default-1194x2048.png 1194w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2026\/05\/joy-con_repair_form-default.png 1446w\" sizes=\"(max-width: 175px) 100vw, 175px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-4-8685'>\n\t\t\t\tJoy-con repair request form\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"a42861a\" data-elementor-lightbox-title=\"Nintendo_joy-con_repair_form-filled\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODI2NSwidXJsIjoiaHR0cHM6XC9cL3N0aWxsd2F0ZXJzdHVkaW8ubmV0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wM1wvTmludGVuZG9fam95LWNvbl9yZXBhaXJfZm9ybS1maWxsZWQucG5nIiwic2xpZGVzaG93IjoiYTQyODYxYSJ9\" href='https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Nintendo_joy-con_repair_form-filled.png'><img loading=\"lazy\" decoding=\"async\" width=\"152\" height=\"300\" src=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Nintendo_joy-con_repair_form-filled-152x300.png\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-4-8265\" srcset=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Nintendo_joy-con_repair_form-filled-152x300.png 152w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Nintendo_joy-con_repair_form-filled-520x1024.png 520w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Nintendo_joy-con_repair_form-filled-768x1514.png 768w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Nintendo_joy-con_repair_form-filled-779x1536.png 779w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Nintendo_joy-con_repair_form-filled-1039x2048.png 1039w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Nintendo_joy-con_repair_form-filled.png 1446w\" sizes=\"(max-width: 152px) 100vw, 152px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-4-8265'>\n\t\t\t\tIdentify joy-con for repair\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2dd9918 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2dd9918\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;opacity-fan&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 19.6\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 18.8 141.8 4.1 283.5 18.8 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 12.6 141.8 4 283.5 12.6 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" style=\"opacity:0.33\" d=\"M0 0L0 6.4 141.8 4 283.5 6.4 283.5 0z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M0 0L0 1.2 141.8 4 283.5 1.2 283.5 0z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6a2c711\" data-id=\"6a2c711\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c814f52 elementor-widget elementor-widget-heading\" data-id=\"c814f52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E. UI and Accessibility Validation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4e05ef elementor-widget elementor-widget-text-editor\" data-id=\"d4e05ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Ensured CSS implemented across system correctly<\/li><li data-section-id=\"nj3xdl\" data-start=\"3465\" data-end=\"3492\">Audited with WAVE &amp; Axe<\/li><li data-section-id=\"nijtq1\" data-start=\"3493\" data-end=\"3520\">Ensured WCAG compliance<\/li><\/ul><p><strong>Result:<br \/><\/strong>Improved usability + inclusivity<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3df23a2\" data-id=\"3df23a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-178737a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"178737a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2742692\" data-id=\"2742692\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2dc1ca4 gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"2dc1ca4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-5' class='gallery galleryid-8682 gallery-columns-4 gallery-size-medium'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2dc1ca4\" data-elementor-lightbox-title=\"customer-ux-validation\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODI4NywidXJsIjoiaHR0cHM6XC9cL3N0aWxsd2F0ZXJzdHVkaW8ubmV0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wM1wvY3VzdG9tZXItdXgtdmFsaWRhdGlvbi5wbmciLCJzbGlkZXNob3ciOiIyZGMxY2E0In0%3D\" href='https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ux-validation.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"214\" src=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ux-validation-300x214.png\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-5-8287\" srcset=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ux-validation-300x214.png 300w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ux-validation-1024x730.png 1024w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ux-validation-768x547.png 768w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ux-validation-1536x1094.png 1536w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ux-validation-2048x1459.png 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-5-8287'>\n\t\t\t\tCustomer portal validation\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2dc1ca4\" data-elementor-lightbox-title=\"customer-ui-validation\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODI4NiwidXJsIjoiaHR0cHM6XC9cL3N0aWxsd2F0ZXJzdHVkaW8ubmV0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wM1wvY3VzdG9tZXItdWktdmFsaWRhdGlvbi5wbmciLCJzbGlkZXNob3ciOiIyZGMxY2E0In0%3D\" href='https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ui-validation.png'><img loading=\"lazy\" decoding=\"async\" width=\"297\" height=\"300\" src=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ui-validation-297x300.png\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-5-8286\" srcset=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ui-validation-297x300.png 297w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ui-validation-1014x1024.png 1014w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ui-validation-768x776.png 768w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ui-validation-1521x1536.png 1521w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/customer-ui-validation.png 1838w\" sizes=\"(max-width: 297px) 100vw, 297px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-5-8286'>\n\t\t\t\tRepair System CSS Update Compliance Issue\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2dc1ca4\" data-elementor-lightbox-title=\"Agent-ux-validation\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODI4OCwidXJsIjoiaHR0cHM6XC9cL3N0aWxsd2F0ZXJzdHVkaW8ubmV0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wM1wvQWdlbnQtdXgtdmFsaWRhdGlvbi5wbmciLCJzbGlkZXNob3ciOiIyZGMxY2E0In0%3D\" href='https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ux-validation.png'><img loading=\"lazy\" decoding=\"async\" width=\"263\" height=\"300\" src=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ux-validation-263x300.png\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-5-8288\" srcset=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ux-validation-263x300.png 263w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ux-validation-898x1024.png 898w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ux-validation-768x876.png 768w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ux-validation-1347x1536.png 1347w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ux-validation.png 1568w\" sizes=\"(max-width: 263px) 100vw, 263px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-5-8288'>\n\t\t\t\tAgent portal UI validation\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2dc1ca4\" data-elementor-lightbox-title=\"Agent-ui-validation\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODI4NCwidXJsIjoiaHR0cHM6XC9cL3N0aWxsd2F0ZXJzdHVkaW8ubmV0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wM1wvQWdlbnQtdWktdmFsaWRhdGlvbi5wbmciLCJzbGlkZXNob3ciOiIyZGMxY2E0In0%3D\" href='https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ui-validation.png'><img loading=\"lazy\" decoding=\"async\" width=\"259\" height=\"300\" src=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ui-validation-259x300.png\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-5-8284\" srcset=\"https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ui-validation-259x300.png 259w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ui-validation-882x1024.png 882w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ui-validation-768x891.png 768w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ui-validation-1324x1536.png 1324w, https:\/\/stillwaterstudio.net\/wp-content\/uploads\/2024\/03\/Agent-ui-validation.png 1520w\" sizes=\"(max-width: 259px) 100vw, 259px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-5-8284'>\n\t\t\t\tAgent portal UI validation\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9743b1c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9743b1c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6835c3f\" data-id=\"6835c3f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b80d985 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget-divider--separator-type-pattern elementor-widget-divider--no-spacing elementor-widget elementor-widget-divider\" data-id=\"b80d985\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;xMidYMid meet&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 126 26&#039; fill=&#039;black&#039; stroke=&#039;none&#039;%3E%3Cpath d=&#039;M3,10.2c2.6,0,2.6,2,2.6,3.2S4.4,16.5,3,16.5s-3-1.4-3-3.2S0.4,10.2,3,10.2z M18.8,10.2c1.7,0,3.2,1.4,3.2,3.2s-1.4,3.2-3.2,3.2c-1.7,0-3.2-1.4-3.2-3.2S17,10.2,18.8,10.2z M34.6,10.2c1.5,0,2.6,1.4,2.6,3.2s-0.5,3.2-1.9,3.2c-1.5,0-3.4-1.4-3.4-3.2S33.1,10.2,34.6,10.2z M50.5,10.2c1.7,0,3.2,1.4,3.2,3.2s-1.4,3.2-3.2,3.2c-1.7,0-3.3-0.9-3.3-2.6S48.7,10.2,50.5,10.2z M66.2,10.2c1.5,0,3.4,1.4,3.4,3.2s-1.9,3.2-3.4,3.2c-1.5,0-2.6-0.4-2.6-2.1S64.8,10.2,66.2,10.2z M82.2,10.2c1.7,0.8,2.6,1.4,2.6,3.2s-0.1,3.2-1.6,3.2c-1.5,0-3.7-1.4-3.7-3.2S80.5,9.4,82.2,10.2zM98.6,10.2c1.5,0,2.6,0.4,2.6,2.1s-1.2,4.2-2.6,4.2c-1.5,0-3.7-0.4-3.7-2.1S97.1,10.2,98.6,10.2z M113.4,10.2c1.2,0,2.2,0.9,2.2,3.2s-0.1,3.2-1.3,3.2s-3.1-1.4-3.1-3.2S112.2,10.2,113.4,10.2z&#039;\/%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tImpact\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c72bfc elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1c72bfc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d54ff0\" data-id=\"2d54ff0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b9abc50 elementor-widget elementor-widget-text-editor\" data-id=\"b9abc50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-section-id=\"dy2emn\" data-start=\"1375\" data-end=\"1562\"><strong data-start=\"1377\" data-end=\"1427\">Delivered a seamless cross-platform experience<\/strong><br data-start=\"1427\" data-end=\"1430\" \/>Eliminated the visual and interaction gap between Netendo\u2019s website and repair application, creating a unified end-to-end journey.<\/li><li data-section-id=\"qk4m84\" data-start=\"1564\" data-end=\"1732\"><strong data-start=\"1566\" data-end=\"1609\">Strengthened brand trust and perception<\/strong><br data-start=\"1609\" data-end=\"1612\" \/>Users experienced a consistent interface, increasing confidence in the repair process and reducing perceived friction.<\/li><li data-section-id=\"1w93nld\" data-start=\"1734\" data-end=\"1883\"><strong data-start=\"1736\" data-end=\"1782\">Reduced design\u2013engineering inconsistencies<\/strong><br data-start=\"1782\" data-end=\"1785\" \/>Established a reusable styling approach that minimized future UI drift and reduced ad hoc fixes.<\/li><li data-section-id=\"119g6z5\" data-start=\"1885\" data-end=\"2060\"><strong data-start=\"1887\" data-end=\"1936\">Improved efficiency for future customizations<\/strong><br data-start=\"1936\" data-end=\"1939\" \/>The systemized CSS and component structure enabled faster implementation for additional client-specific customizations.<\/li><\/ul><p>I transformed a generic back-end tool into a branded product experience by systematizing design across front-end and back-end boundaries\u2014ensuring every interaction felt cohesive, intentional, and trustworthy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Menu About Me Connected Service Experience Nintendo Repair Center Nintendo Repair Center Transformed an out-of-the-box repair system into a fully branded, seamless experience\u2014bridging UX design and front-end implementation under heavy system constraints.Role: Product Designer (UX + Front-End)Platform: Web ResponsiveCompany: Mize \/ Syncron Overview My Role Redesigned end-to-end repair flow Built high-fidelity branded prototypes Implemented custom 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